Star Products is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 14 days of the ship date with ORIGINAL PACKAGING.
1. Email info@starproducts.com.hk or call +852-3563-6100 with your order number to receive your return authorization. If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back tht item using the carrier of his/her choice.
2. We do not accept any returns after 14 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact within 3 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact Star Products as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processes them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.
